Privacy Policy

Read the official Privacy Policy for SpotFree Window Cleaning in Oakland and the East Bay. We explain exactly how we collect, use, and protect your data when you request window cleaning, gutter cleaning, or power washing services. Includes full California CCPA/CPRA rights, Microsoft Clarity usage, and our commitment to People-First transparency. Last updated June 2026.

1. Introduction

Welcome to SpotFree Window Cleaning Solutions (“Company,” “we,” “us,” or “our”), the operator of https://spotfreewindow.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our Site, request a free estimate, book a discovery call, or interact with us for residential or commercial window cleaning, gutter cleaning, power washing, solar panel cleaning, or related services in Oakland and the East Bay area of California.

We are a California-registered local business committed to transparency, people-first practices, and full compliance with California law (including the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 and all updates through 2026), the California Online Privacy Protection Act (CalOPPA), and Google’s guidelines for helpful, trustworthy content (People-First, Helpful Content Update, YMYL trust signals). This policy is written in clear, plain language so you can easily understand your rights and our practices.

By using the Site, you consent to the data practices described here. If you do not agree, please discontinue use of the Site.

2. Information We Collect

2.1 Personal Information You Provide

When you fill out our quote request form, contact form, book a discovery call via Cal.com, call us, text us, or email us, we may collect:

• Contact details: name, email address, phone number, mailing address, and property details (essential for scheduling window cleaning or power washing services).
• Service preferences: type of service requested (e.g., interior/exterior window cleaning, gutter cleaning, solar panel cleaning), preferred dates/times, and any special instructions.
• Payment information (only if you become a client and only through secure third-party processors).
• Any other information you voluntarily provide in communications.

2.2 Information Automatically Collected

When you visit the Site, our servers and third-party tools automatically collect:

• Device and usage data: IP address, browser type, operating system, device identifiers, pages viewed, time spent on pages, and referral sources.
• Interaction data through cookies, pixels, and analytics tools.

3. How We Use Your Information

We use the collected information to:

• Provide and improve our window cleaning and related services (e.g., generate accurate quotes, schedule appointments, and deliver service in the East Bay and the surrounding areas).
• Respond to your inquiries and send service confirmations or updates.
• Analyze Site usage to enhance user experience and content (aligned with Google’s People-First and Helpful Content principles).
• Send marketing communications (only with your consent or where permitted by law) about promotions, seasonal offers, or service reminders.
• Comply with legal obligations and protect our rights.

4. Sharing Your Information

We do not sell your personal information for monetary consideration. We may share information with:

• Service providers (e.g., scheduling tools, payment processors, email service providers, hosting companies) who are contractually obligated to protect your data.
• Our affiliate/sister company (East Bay Holiday Lights) when services overlap (e.g., holiday lighting paired with window cleaning).
• Legal authorities when required by law, subpoena, or to protect safety and property.

5. Cookies and Tracking Technologies

We use essential cookies for Site functionality and analytics cookies to understand visitor behavior. You can manage cookie preferences through your browser settings.

5.1 Microsoft Clarity

We use Microsoft Clarity on our website to capture how you use and interact with our Site through behavioral metrics, heatmaps, and session replays. Microsoft Clarity helps us improve the usability and user experience of the Site by showing us exactly how visitors navigate our quote forms, service pages, and content. This tool may record your clicks, mouse movements, scrolls, keystrokes (if entered in non-sensitive fields), and general interaction data. The data is used solely to optimize our website for California customers seeking window cleaning and related services. For more information about how Microsoft Clarity collects and uses data, please review Microsoft’s Privacy Statement at https://privacy.microsoft.com/en-us/privacystatement.

5.2 Other Tools

We may also use Google Analytics (for aggregate traffic insights) and other standard web technologies. These tools help us create better, more helpful content in line with Google’s Helpful Content Update and E-E-A-T standards.

6. Your California Privacy Rights (CCPA/CPRA)

As a California resident, you have the following rights (subject to verification):

• Right to Know: Request details about the personal information we have collected, used, or shared in the past 12 months.
• Right to Delete: Request deletion of your personal information (with certain exceptions).
• Right to Correct: Request correction of inaccurate personal information.
• Right to Opt-Out of Sale or Sharing: We do not sell personal information; you may still opt out of any cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: You may limit our use of sensitive data (e.g., precise geolocation).
• Right to Non-Discrimination: You will not receive discriminatory treatment for exercising your rights.

To exercise these rights, contact us using the details below. We will verify your identity (usually via email or phone match) and respond within 45 days (extendable once by another 45 days when necessary). You may use an authorized agent with proper documentation.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards (SSL encryption, access controls, secure servers) to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our Site is not directed to children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such data, we will delete it promptly.

9. International Users

The Site is hosted in the United States and intended for California residents. If you access the Site from outside the U.S., your data may be transferred to and processed in the United States under U.S. and California law.

10. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. The “Last Updated” date at the top will be revised. Material changes will be posted on the Site and, where required by law, notified to you.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your California rights, please contact us:

SpotFree Window Cleaning
4100 Redwood Rd, STE 20A PMB 410
Oakland, CA 94619
Phone: (510) 214-3794
Email: info@spotfreewindow.com

We respond to all legitimate requests within the timeframes required by California law.